G Professional Collaboration Engineer Practice Exam

Enabling directory contact deduplication in the Admin panel is the most effective approach to resolve the issue of duplicate contacts after migrating to G Suite. When users experience duplicates, it often stems from the merging of contact lists from different sources or systems during the migration process. The directory contact deduplication feature allows the Google Admin to automatically identify and merge duplicate entries within the organization’s contact directory based on defined criteria, thereby cleaning up the contact list directly without requiring individual user intervention.

This solution not only addresses the current issue but also helps prevent future duplicates from occurring, streamlining the management of contacts across the organization. By automating this process, users can focus on their work without the distraction of manually merging contacts or managing duplicate entries.

While training users to merge contacts can improve their familiarity with G Suite, it places the burden of cleaning up duplicated contacts on them and may result in inconsistent outcomes. Updating shared contact search rules or creating a new global directory could lead to further complications and does not address the root problem of misconfiguration as effectively as utilizing the deduplication feature.